Research
Lumen
Tools for teams turning scattered customer signals into a point of view.
What they do
Lumen connects interviews, notes, support threads, and small observations into a living research practice for product teams.
Why I’m interested
I care about tools that preserve the texture of customer language instead of flattening it into a dashboard.
My take
Research tools become interesting when they help a team make a decision, not merely collect a better archive.
The question I’m watching
Will Lumen create a strong enough habit to become a team’s shared memory?